Appointment and Consultation Cancellation Policy

EF MEDISPA operates a 48-hour cancellation policy.

If you wish to cancel or rearrange an appointment, please contact your dedicated EF MEDISPA clinic at least 48 hours before your scheduled appointment. You may also email clientcare@efmedispa.com.

EF MEDISPA reserves the right to charge the cost of an appointment where a client does not attend or sufficient notice is not provided.

A £50 deposit is required for medical appointments. This deposit is non-refundable but may be used towards the cost of your treatment.

You must be aged 18 or over to proceed with any treatment at EF MEDISPA.

Consultation Policy

Consultations at EF MEDISPA are complimentary. However, our 48-hour cancellation policy still applies.

You may cancel or reschedule your consultation by contacting your clinic at least 48 hours in advance.

Where a client fails to attend a consultation without providing notice, a £30 no-show charge may be applied to the payment card provided, at EF MEDISPA’s discretion.

Changing or Cancelling an Appointment

Please contact your dedicated EF MEDISPA clinic and speak to a member of our team if you wish to change or cancel an appointment.

Our clinics are open six days a week, and we will endeavour to assist you with any appointment changes.

No-Refund Policy: Medical and Aesthetic Treatments

All single treatments, treatment packages and courses are non-refundable.

Where appropriate, the remaining balance of outstanding treatments may be transferred to an alternative eligible aesthetic treatment. Any transfer is subject to approval and should be discussed with your Treatment Coordinator.

All non-medical and aesthetic single treatments, packages and courses are subject to this no-refund policy.

All courses must be used within 18 months of the original purchase date. Any unused treatments will expire after this period.

EF MEDISPA may recommend adjustments to your treatment plan during a course to support the best possible outcome for your individual needs.

Policy on Children

Children may not remain unaccompanied in clinic reception areas.

Our Front of House team is neither trained nor insured to supervise children. Clients must not ask clinic staff to look after children during consultations or treatments.

For health and safety reasons, children are not permitted inside treatment rooms at any time.

Policy on Pets

Pets are not permitted inside EF MEDISPA clinics for hygiene reasons, except where applicable law requires otherwise.

Promotional Offers

Unless otherwise stated, promotional offers are limited to one per person and cannot be used in conjunction with another discount, promotion, voucher, Loyalty Points redemption or product purchase.

The current 30% new-client offer applies only to eligible treatment courses and packages. It does not apply to single treatments.

Certain treatments, courses and packages may be excluded. Please contact your chosen EF MEDISPA clinic for details.

EF MEDISPA reserves the right to amend, withdraw, cancel or refuse a promotional offer at any time, subject to applicable law.

Gift Vouchers and Other Vouchers or Online Codes

Gift vouchers are non-refundable and cannot be exchanged for cash.

Each gift voucher will state its validity period and must be used before its stated expiry date.

Unless otherwise stated, vouchers are limited to one per person and cannot be used for:

• Product purchases

• Medical treatments

• Injectable treatments

• Surgical treatments

• Gift cards

• Any other excluded category stated on the voucher

• Purchases made in conjunction with another offer, promotion or discount

Please present your gift voucher at the time of your appointment or purchase.

Complaints Policy

Complaints should be submitted by email to the manager of your EF MEDISPA clinic.

We aim to acknowledge complaints within two working days.

Treatment Disclaimer

EF MEDISPA is committed to helping clients achieve excellent results through advanced face and body treatments. However, treatment outcomes vary between individuals, and permanent results cannot be guaranteed.

Many treatments may require maintenance or top-up sessions. Results can change over time because of factors including ageing, lifestyle, health, environment and individual biological response.

We recommend discussing your proposed treatment plan, expected results and likely longevity with your practitioner before proceeding.

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EF MEDISPA Loyalty Points

Terms and Conditions

Effective date: 27 July 2026

These Terms and Conditions apply to the EF MEDISPA loyalty programme, through which promotional Loyalty Points may be awarded to eligible clients.

1. Definitions

EF MEDISPA, we, us or our: EF MEDISPA, the business operating the Loyalty Points programme.

You, your or Member: The client enrolled in the Loyalty Points programme through an EF MEDISPA client account.

Loyalty Points: Promotional loyalty value issued by EF MEDISPA and held against your EF MEDISPA client account.

Eligible Purchases: Purchases that may earn Loyalty Points or be paid for in part using Loyalty Points, as set out in these Terms.

Courses or Packages: Any course, package or bundled treatment programme classified as such within the EF MEDISPA system.

Single Treatments: Individual treatments purchased as standalone services and classified as such within the EF MEDISPA system.

Medical or Injectable Treatments: Medical, prescription, injectable or surgical procedures, including but not limited to dermal fillers, other injectable treatments, dermatology-led medical treatments and surgical procedures.

2. Programme Overview

The EF MEDISPA Loyalty Points programme awards points for certain eligible purchases and qualifying activities, including first-appointment bonuses and referral rewards where applicable.

Loyalty Points are promotional. They:

• Are not cash

• Have no cash value outside the programme

• Cannot be exchanged for cash

• Are not held in a bank account or stored-value account

• Do not create a property right

• May only be used in accordance with these Terms

3. Eligibility and Client Accounts

Loyalty Points are linked to your individual EF MEDISPA client account, whether created in clinic or online.

You are responsible for ensuring that the personal information associated with your account, including your name, email address and mobile number, is accurate.

EF MEDISPA may merge duplicate accounts where we reasonably believe that the accounts belong to the same person.

Loyalty Points are personal to the account holder and cannot be sold, gifted, assigned, shared or transferred to another person or account.

4. Value of Loyalty Points

When redeemed against an eligible purchase:

1 Loyalty Point = £0.01

Examples:

• 500 Loyalty Points = £5

• 2,000 Loyalty Points = £20

• 5,000 Loyalty Points = £50

• 20,000 Loyalty Points = £200

The monetary examples above show the redemption value of the points. They do not override the maximum redemption limit described in Section 9.

5. Earning Loyalty Points

Loyalty Points are earned on Eligible Purchases at the following standard rates:

Courses and Packages:
5 Loyalty Points for every £1 of eligible spend.

Single Treatments:
2 Loyalty Points for every £1 of eligible spend.

How Loyalty Points Are Calculated

Loyalty Points are calculated on eligible net spend after any discounts, promotions, refunds, adjustments and Loyalty Points redemptions have been deducted.

Loyalty Points are issued only after the relevant invoice has been closed and paid in full.

Illustrative Examples

Courses and Packages:

• £500 eligible spend = 2,500 Loyalty Points

• £1,000 eligible spend = 5,000 Loyalty Points

Single Treatments:

• £250 eligible spend = 500 Loyalty Points

• £500 eligible spend = 1,000 Loyalty Points

6. First-Appointment Bonus

New guests may receive a first-appointment bonus of 2,000 Loyalty Points, equivalent to £20 in promotional redemption value, after completing their first appointment.

The bonus is subject to the programme rules and offer terms in force at the time.

The first-appointment bonus is a welcome offer and is not exclusive to clients introduced through the referral programme.

The bonus is limited to one award per person and client account unless EF MEDISPA confirms otherwise in writing.

7. Referral Rewards

Where EF MEDISPA is operating a referral reward offer, the following conditions apply.

7.1 Linking the Referral

The referral must be correctly linked to the referrer’s account before the referred guest completes their first appointment or consultation.

Referral rewards cannot be claimed retrospectively. Where the referral is not linked in time, EF MEDISPA will not add the referral or award the associated Loyalty Points at a later date.

7.2 Referrer Rewards

Once the referral has been correctly linked, the referrer may receive rewards at the following two milestones.

Consultation or First-Appointment Milestone

The referrer may receive 5,000 Loyalty Points, equivalent to £50 in promotional redemption value, after the referred guest completes their consultation or first appointment.

First Course or Package Purchase Milestone

The referrer may receive 15,000 Loyalty Points, equivalent to £150 in promotional redemption value, only after the referred guest:

• Purchases their first eligible course or package

• Has an eligible net spend of at least £750 on that first course or package

• Pays the relevant invoice in full

The £750 qualifying spend is calculated after discounts and adjustments and excludes non-eligible purchases.

Where both milestones are completed, the referrer may receive a total of 20,000 Loyalty Points, equivalent to £200 in promotional redemption value, for that referred guest.

7.3 Referral Limits and Clarifications

The £750 minimum-spend requirement applies only to the 15,000 Loyalty Points course or package milestone.

If the referred guest’s first course or package purchase is below £750, the referrer will not receive the additional 15,000 Loyalty Points for that referred guest, even if the referred guest makes further purchases at a later date, unless EF MEDISPA confirms otherwise in writing.

Referral rewards apply only to the referred guest’s first qualifying course or package purchase pathway.

Self-referrals, fake referrals, manipulated referrals and referrals that EF MEDISPA reasonably believes are not genuine are not permitted.

8. Referred Guest Offer

Where a referred-guest offer is active, the referred guest may receive 30% off their first eligible course or package purchase.

The offer:

• Applies only to eligible courses and packages

• Does not apply to single treatments or products

• Must be applied at the time of booking or purchase

• Cannot be applied retrospectively

• Cannot be combined with another discount, offer, promotion or Loyalty Points redemption unless EF MEDISPA confirms otherwise in writing

9. Redeeming Loyalty Points

Loyalty Points may only be redeemed against Eligible Purchases and in accordance with these Terms and any system redemption rules in force at the time.

Maximum 40% Redemption

Loyalty Points may be used to pay for a maximum of 40% of the total eligible invoice value.

The remaining balance of at least 60% must be paid using an accepted payment method.

For example, where an eligible treatment, course or package has an invoice value of £1,000:

• A maximum of £400 in Loyalty Points may be redeemed

• The remaining £600 must be paid using an accepted payment method

Where the value of your available Loyalty Points is lower than the 40% maximum, you may redeem your available balance, subject to any minimum redemption amount or redemption increment in force at the time.

The 40% limit is calculated against the eligible value of the individual invoice after any exclusions or permitted adjustments have been applied.

Loyalty Points cannot be used to cover more than 40% of an eligible purchase, regardless of the total number of Loyalty Points held in your account.

Additional Redemption Conditions

Loyalty Points cannot be earned and redeemed in the same transaction.

EF MEDISPA may apply additional redemption controls, including:

• A minimum number of points required before redemption

• Maximum redemption amounts

• Set redemption increments

• Restrictions on particular treatments, courses, packages, clinics or practitioners

• Verification or identification requirements

EF MEDISPA may refuse or reverse a redemption where it reasonably believes that a transaction has been divided, structured or manipulated to avoid the 40% maximum redemption limit or another programme rule.

10. Redemption Exclusions

Loyalty Points cannot be redeemed against:

• Medical treatments

• Prescription treatments

• Injectable treatments

• Dermal fillers

• Dermatology-led medical treatments

• Surgical procedures

• Products or skincare retail purchases

• Gift cards or gift vouchers

• Tips or gratuities

• Memberships

• Prepaid cards

• Deposits, where stated

• Any other excluded category notified by EF MEDISPA from time to time

11. Using Loyalty Points with Discounts and Offers

Loyalty Points cannot be redeemed in the same transaction as a discount, promotion, voucher, promotional code or offer unless EF MEDISPA explicitly confirms otherwise in writing.

Where a discount, promotion or other offer is applied, Loyalty Points redemption may be blocked for that invoice.

12. Cancellations, Refunds, Chargebacks and Corrections

Where an invoice is refunded, partially refunded, reversed, corrected or charged back, EF MEDISPA may remove or adjust Loyalty Points:

• Previously issued in connection with that invoice

• Earned as a result of that invoice

• Awarded through a referral or other promotion triggered by that invoice

Where Loyalty Points were redeemed against a purchase that is later adjusted or refunded, EF MEDISPA may adjust the client’s Loyalty Points balance in accordance with its standard refund and correction processes.

Loyalty Points do not create an entitlement to a cash refund.

13. Expiry

Loyalty Points expire nine months after the date on which they are issued unless a different expiry period is clearly stated at the time of the award.

Expired Loyalty Points will be removed from the client’s account and cannot be reinstated.

Using or earning additional Loyalty Points does not extend the expiry date of previously issued points unless EF MEDISPA confirms otherwise in writing.

14. Programme Integrity

EF MEDISPA may investigate suspected misuse or abuse of the Loyalty Points programme, including:

• Fake or duplicate accounts

• Self-referrals

• Manipulated referrals

• Fraudulent transactions

• Attempts to transfer or sell Loyalty Points

• Attempts to avoid redemption limits

• Attempts to divide transactions to circumvent the 40% maximum

• Any other attempt to obtain or redeem points contrary to these Terms

Where EF MEDISPA reasonably suspects misuse or abuse, it may:

• Withhold or cancel Loyalty Points

• Reverse a redemption

• Suspend or close a client’s Loyalty Points account

• Withdraw access to the programme

• Refuse future participation in the programme

15. Changes, Suspension or Termination

EF MEDISPA may amend, suspend or terminate the Loyalty Points programme or any part of it at any time.

This may include changes to:

• Earning rates

• Redemption values

• Redemption limits

• The maximum percentage redeemable

• Bonuses

• Referral rewards

• Qualifying spend requirements

• Expiry periods

• Eligible purchases

• Excluded treatments or products

Any Loyalty Points already issued will remain subject to the Terms and programme rules in force, including expiry dates, exclusions and redemption limits, unless otherwise required by law.

16. Data and Privacy

EF MEDISPA processes personal information in accordance with its privacy policy and applicable UK data protection law.

Loyalty Points activity, including earning, redemption, adjustment and expiry history, is linked to the client’s EF MEDISPA account.

17. Governing Law

These Terms are governed by the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction in relation to any dispute arising from these Terms or the Loyalty Points programme.

18. Contact

Questions about EF MEDISPA Loyalty Points may be directed to the EF MEDISPA team in clinic, by telephone, by email or through our official contact channels.

Injectable Treatments

Injectable treatments at EF MEDISPA are regulated medical procedures and may involve prescription-only medicines.

In accordance with applicable UK regulations, EF MEDISPA does not advertise or promote injectable treatments through discounts or price-led promotional offers.

All injectable treatments are prescribed and carried out only after an appropriate medical consultation and suitability assessment.