Now in St John’s Wood, our popular Chelsea treatment
Lifted eyes, firmer skin, fewer lines. Without surgery.
NeoGen Plasma uses nitrogen plasma to regenerate the whole structure of your skin, with no incisions and no needles. Hooded eyes, lines, sun damage and acne scarring, treated in one plan built around you.
Our Kensington clinic is regulated by the Care Quality Commission (ID 1‑129888578). View our registration
NeoGen Plasma before and afters on the eyes, face and profile. Results keep building for up to 12 months after treatment.
Before and after images are shown for illustration. Individual results may vary.
Book my complimentary consultationThe questions most people ask first. Your Treatment Coordinator will go through each of them with you.
From tired, hooded eyes to acne scarring that never quite faded, NeoGen Plasma treats the whole face, neck and décolletage in one plan, tailored to the result you want and the downtime you can take.
Tightens loose upper lids and softens crow’s feet and crepey under-eye skin. NeoGen can be used right up to the lash line, so the whole eye area is treated, not just around it.
Smooths fine lines and deeper wrinkles, refines pores and evens out tone and sun damage as the surface of your skin renews from beneath.
Rebuilds collagen beneath pitted acne scars and firms skin that has lost its bounce on the face, neck and décolletage.
Where it can be used: the face, eyes, neck, chest and hands. Other concerns, such as stretch marks, are assessed at your consultation.
NeoGen turns nitrogen gas into plasma and delivers it to the skin in controlled pulses of heat. The energy passes through the surface and warms the whole structure of the skin beneath, waking up collagen and elastin production without creating an open wound.
Because the surface layer is left in place, it acts as a natural dressing while new skin forms underneath. That is the difference from laser resurfacing, which removes the surface layer, and microneedling, which creates tiny channels in it.
Because NeoGen’s energy is adjustable, your practitioner can plan anything from a gentle session with almost no downtime to a single high energy treatment for the biggest change. See what each feels like.
A day or twoof mild redness, then on with your week 5 to 7 daysas the treated skin darkens and sheds
Lighter sessions with almost no downtime, each one building on the last.
A single high energy session for the biggest change from one visit.
The energy can be set anywhere between the two. Your practitioner chooses it with you, so your result and your downtime are both planned rather than left to chance.
Plan yours at a consultationYour consultation includes a full medical history, and we only go ahead if it is safe and right for you. If a different treatment would serve you better, you will be told honestly.
Not sure which treatment suits your concern? Try our Treatment Guide.
NeoGen does not rely on a laser wavelength or on targeting pigment, and it has been clinically studied on skin types I to IV. Your Treatment Coordinator will check it suits your skin.
Results are natural and gradual, and they keep building for months after treatment. Your Treatment Coordinator will talk you through what’s realistic for your skin.
Skin tightening can be seen after a single session.
At low energy, a little redness for a day or two. At high energy, the treated skin darkens and sheds over 5 to 7 days as new skin comes through.
Your skin keeps producing new collagen and elastin, so the improvement continues.
Results keep building for up to a year. Your practitioner will suggest how best to maintain them.
Shirley Ballas, Strictly Come Dancing head judge
“I haven’t had a facelift… I had NeoGen.”
Shirley talks about her own NeoGen Plasma treatment, which she had with NeoGen directly rather than at EF MEDISPA. At EF MEDISPA we treat with NeoGen EVO, the latest version of the same platform.
From your first conversation to your aftercare, here is what to expect.
Meet one of our experienced Treatment Coordinators to talk through what you’d like to change, your medical history and the downtime you can plan for. Together you settle on the energy level and the number of sessions. There’s no obligation to go ahead.
At higher energies a numbing cream goes on first. Your practitioner then passes the NeoGen handpiece over the area in controlled pulses. Treatment takes 10 to 60 minutes, depending on the area.
Your skin feels warm and tight for a few hours, a little like a day in the sun.
Cleanse gently with lukewarm water, use only the skincare your practitioner recommends, and never pick or peel flaking skin. Protect the area from the sun with a high-protection SPF. If anything concerns you, call the clinic.
If you’ve chosen a course, your next session is usually around four weeks later.
Tell us a little about you and a Treatment Coordinator will be in touch within 24 hours to answer your questions and find a time that suits you.
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Complimentary consultations exclude medical and doctor appointments, which may incur a fee.
Your consultation is with one of our experienced Treatment Coordinators. They take your full medical history, listen to what you’d like to change, and confirm whether NeoGen Plasma is right for you and your skin.
Your treatment is carried out by a senior aesthetic practitioner trained on NeoGen, working alongside our medical director. They choose the energy level with you, and will tell you honestly if a different treatment would serve you better.
EF MEDISPA has offered expert-led care in London for 19 years, since 2007. Every treatment, device and protocol goes through a rigorous internal testing process before it reaches a single patient.
Our Kensington clinic is regulated by the Care Quality Commission and rated Good. ID 1‑129888578. View our registration
Every plan is personal to your concerns, the energy level you choose and the number of sessions you need, so we talk you through your options and your investment at your complimentary consultation rather than online. There is no obligation to go ahead.
Reviews left on Google by patients at our Chelsea and St John’s Wood clinics.
4.5
Average rating on Google across our three London clinics.
★★★★★“Faten is exceptionally professional and meticulous. She personalizes each treatment, delivering impressive results. Highly recommended!”
★★★★★“Wonderful team. A special thanks to the wonderful Lara who was very attentive toward me and went out of her way to accommodate me.”
Can’t see your question? Our patient team is happy to help on 0207 361 1000.
NeoGen Plasma is a non-surgical skin regeneration treatment. It turns nitrogen gas into plasma and delivers it to the skin in controlled pulses of heat, which warm the whole structure of the skin beneath the surface and wake up collagen and elastin production, without creating an open wound. At EF MEDISPA we treat with NeoGen EVO, the latest version.
It treats fine lines and wrinkles, loose or hooded eyelids, crow’s feet and crepey skin, large pores and uneven texture, sun damage and pigmentation, and acne scarring. It can be used on the face, eyes, neck, chest and hands, and your practitioner tailors the settings to your concerns, your goals and the downtime you can take.
At lower energies most clients describe a warmth that builds and passes quickly, a little like light sunburn, and numbing is not usually needed. Higher energy treatments are more intense, so we apply a numbing cream first and give it time to work. Afterwards your skin feels warm and tight for a few hours.
It depends on the energy level, and you choose that with your practitioner. Low energy sessions leave mild redness for a day or two and you carry on with your week. High energy treatments are a bigger step: the treated skin darkens, feels tight and sheds over 5 to 7 days as new skin comes through beneath it. During that week you avoid make-up, heat and sun, and we give you a full aftercare plan and a direct line to the clinic.
That depends on how much change you want and how much downtime you can take. Some clients choose a single high energy treatment. Others prefer a course of lighter sessions, usually 3 to 5 around four weeks apart, with less downtime after each one. Your Treatment Coordinator personalises this with you at your complimentary consultation.
Skin tightening can be seen after a single session, and the improvement keeps building for up to 12 months as your skin produces new collagen and elastin. Results are long lasting, and your practitioner will suggest how best to maintain them once you see your final result.
Yes. NeoGen can tighten loose upper lids and soften crow’s feet and crepey under-eye skin. It can be used right up to the lash line, so the whole eye area is treated, not just around it.
NeoGen does not rely on a laser wavelength or on targeting pigment, and it has been clinically studied on skin types I to IV. It is not recommended if you are pregnant or breastfeeding, if you have an active skin infection, cold sores or open wounds in the treatment area, or with certain medical conditions and medications. We take a full medical history at your consultation and only go ahead if it is safe and right for you.
Laser resurfacing removes the surface layer of the skin and microneedling creates thousands of tiny channels in it. NeoGen leaves the surface intact and heats the whole structure of the skin in a controlled way, so there is no open wound and the treated layer protects the new skin forming underneath. It can also be used right up to the lash line. For surface texture alone a laser can be the right choice, and many clients combine treatments in one plan.
No. NeoGen is non-surgical, so there are no incisions, and the change is gradual and natural-looking as your skin renews. For more advanced sagging, surgery can achieve more. Your Treatment Coordinator will assess your skin at your consultation and advise you honestly.
NeoGen Plasma is available at our Chelsea clinic on the Kings Road and our St John’s Wood clinic on St John’s Wood High Street. We were one of the first in London to have NeoGen, at Chelsea, and it is now at St John’s Wood too.
Cleanse the area gently with lukewarm water and a mild cleanser, and pat it dry. Use only the skincare your practitioner recommends, and avoid retinoids, exfoliating acids and scrubs until you are told you can restart them. Never pick or peel flaking skin, because it protects the new skin underneath. Protect the area from the sun with a high-protection SPF, and call the clinic if anything concerns you.
Every plan is personal to your concerns, the energy level you choose and the number of sessions you need, so we talk you through your options and your investment at your complimentary consultation rather than online. There is no obligation to go ahead.
Yes. Your NeoGen Plasma consultation with a Treatment Coordinator is complimentary, with no obligation to go ahead. Medical and doctor appointments are separate and may carry a fee, which is always confirmed when you book.
NeoGen Plasma is available at our Chelsea and St John’s Wood clinics. Call or WhatsApp your nearest one.
One of the first in London to offer NeoGen
NeoGen Plasma now available
This page was last updated in October 2026.
